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Awarded

Provision of Independent Advice and Development Support to customers in South Lanarkshire

Published

Supplier(s)

Tenants Information Service

Value

256,639 GBP

Description

South Lanarkshire Council wish to procure a service to provide independent impartial advice and guidance to support and help advance customer participation in South Lanarkshire, including in-person and online meetings with tenants and the Council, support via phone calls and email, sharing paperwork, and delivering presentations and training. The service provider will be expected to develop and implement a workplan agreed between the Council and tenant representatives with clear tasks, timescales, responsibilities, methods, and outcomes. Lot 1: Procurement will be conducted via the Open Tendering procedure and the ITT will be published in Public Contracts Scotland Tender (PCST).. Quality Award Criteria listed below: Service Delivery Implementation / Mobilisation Plan Staff Resources Performance Monitoring and Reporting Community Benefits Fair Work First Sustainability

Timeline

Award date

4 months ago

Publish date

a day ago

Buyer information

South Lanarkshire Council

Contact:
Irene Peacock
Email:
irene.peacock@southlanarkshire.gov.uk

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Notice topic

Customer services

Related topics

Customer-care servicesCustomer survey servicesMarketing services

Source

Public Contracts Scotland
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