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Awarded

Provision of Out of Hours Telephone Service

Published

Supplier(s)

Somerset Lifeline T/A Deane Helpline

Value

745,450.03 GBP

Description

This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider. Lot 1: Please see tender documents

Timeline

Award date

a month ago

Publish date

a month ago

Buyer information

Aster Property Limited

Contact:
Isabelle Anderson
Email:
aster.procurement@aster.co.uk

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Notice topics

Call centreCustomer servicesEmergency telephonesTelephone operator servicesTelephone switchboard services

Related topics

Telephone-answering servicesCustomer-care servicesCustomer survey servicesMarketing servicesDedicated-business telephone network servicesTelephone sets

Source

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