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Awarded

Managed Services - Document Management and Contact Centre Services

Published

Supplier(s)

Capita Business Services Limited

Value

2,803,349 EUR

Description

Lot 1: The Private Residential Tenancies Board (PRTB) has initiated a Project to outsource its requirements for data management and contact centre services. PRTB's aim is to provide an efficient, timely and customer centred services for 1) the processing of Registration and Dispute Applications, and payment of associated fees and 2) the interface with its customers to handle daily contact. The Project will require a number of services, divided into two lots as follows: Lot 1: Document Management Services and Lot 2: Contact Centre.

Timeline

Publish date

3 years ago

Award date

3 years ago

Buyer information

Residential Tenancies Board

Contact:
Michelle Cosgrove
Email:
michelle.cosgrove@rtb.ie

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Notice topics

Administrative services for business operationsCall centreDocument management servicesScanning services

Related topics

Scanning and invoicing servicesTelephone-answering servicesAdministrative development project servicesGeneral public servicesComputer-related management services

Source

Ted (OJEU)
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