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Awarded

Managed Services - Document Management and Contact Centre Services

Published

Supplier(s)

Southwestern Business Process Services Limited (now Capita Customer Solutions Limited)

Value

2,803,349 EUR

Description

Lot 1: The Residential Tenancies Board (RTB) undertook a project to outsource its requirements for data management and contact centre services. The intention was to provide an efficient, timely and customer centred services for the processing of registration and dispute applications, payment of associated fees and the interface with its customers to handle daily contact. The project required a number of services which were divided into three lots: Lot 1: Document Management Services; Lot 2: Contact Centre; and Lot 3: Scanning Services.

Timeline

Publish date

2 years ago

Award date

2 years ago

Buyer information

Residential Tenancies Board

Contact:
Michelle Cosgrove
Email:
michelle.cosgrove@rtb.ie

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Notice topics

Administrative services for business operationsCall centreDocument management servicesScanning services

Related topics

Scanning and invoicing servicesTelephone-answering servicesAdministrative development project servicesGeneral public servicesComputer-related management services

Source

Ted (OJEU)
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