Fixed Line VOIP Tender

Description

This project has 3 key objectives, and seeks to tender for the following - 1. market competitive reseller for support and billing of horizon, 2. a suitable replacement for Redbox call recording 3. reconnection of 16 disconnected sites. WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs. The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon. Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch. The hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement. Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites. WWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document. The proposed contract partner must fulfil all of the following key objectives: 1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones. 2. To get a suitable replacement for our Redbox call recording solution. 3. Restore phone connection service to 16 WWU sites This tender will be one Lot for all the services outlined above. Expression of Interest Participants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk Please include the following information in your email: 1) Full company name; 2) Main contact details (name, job title, email address, and telephone numbers). Please note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here - sourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include - 3) Bravo registered email address and contact name. Lot 1: This project has 3 key objectives, and seeks to tender for the following - 1. market competitive reseller for support and billing of horizon, 2. a suitable replacement for Redbox call recording 3. reconnection of 16 disconnected sites. WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs. The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon. Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch. The hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement. Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites. WWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document. The proposed contract partner must fulfil all of the following key objectives: 1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones. 2. To get a suitable replacement for our Redbox call recording solution. 3. Restore phone connection service to 16 WWU sites This tender will be one Lot for all the services outlined above. Expression of Interest Participants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk Please include the following information in your email: 1) Full company name; 2) Main contact details (name, job title, email address, and telephone numbers). Please note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here - sourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include - 3) Bravo registered email address and contact name.