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Stale pre-tender

Out of Hours Calling Handling Service

Published

Description

Rooftop Housing Association Limited (Rooftop) is seeking a Provider with an excellent track record of providing a high standard call handling service for 12 months with an option to extend . The Provider shall provide an out of hours emergency telephone call handling service for residents of Rooftop. The services will relate to emergency responsive repairs and anti-social behaviour. The Provider will be responsible for logging calls appropriately, as per Rooftop's guidelines and procedures. Rooftop has a dedicated in-house team taking these calls from Mon-Fri - 8am -16:30pm therefore the Service Provider will receive and prioritise calls during out of hours. This is an early engagement notice. If a Provider is interested in the above, please email procurement@rooftopgroup.org.

Timeline

Publish date

11 months ago

Buyer information

Rooftop Housing Group Ltd

Contact:
Melissa
Email:
procurement@rooftopgroup.org

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Notice topic

Telephone-answering services

Related topics

Call centreTelephone operator servicesOffice-support services

Source

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