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Openclosing

CRM System (FCR)

Published

Value

9,000,000 GBP

Description

Force Control Room Suite of Communication systems - User Journey, Citizen’s Portal, and Customer Relationship Management Systems Lots: Lot a2USi000000T3NVMA0: Lot 1 - User Journey Automated, configurable communications via SMS or email using pre-defined rules/data triggers to provide information to members of the public following contact with a force, allowing them to be kept informed of the progress of their interactions in line with Victims Code of Practice (VCoP). Value: 1200000 GBP Lot a2USi000000T3P7MAK: Lot 2 - Citizen Portal Members of the public can access a secure and easy to use personal portal to self-serve status updates for crime reports made to a force and access other relevant information. Value: 400000 GBP Lot a2USi000000T3QjMAK: Lot 3 - Customer Relationship Management CRM system will hold information from multiple channels i.e. telephone, email, image uploads etc and make appropriate fast-paced connections to allow Force Control Room operators to have greater access to information and better support the public. Value: 2600000 GBP

Timeline

Publish date

today

Close date

in a month

Buyer information

The Police and Crime Commissioner for Bedfordshire

Contact:
Esther Beaumont
Email:
esther.beaumont@essex.police.uk

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Notice topic

IT services: consulting, software development, Internet and support

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

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  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

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