Contact Centre System
Published
Buyer
Value
Description
ForHousing’s current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement. ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements. The system and associated support agreement should be implemented no later than 31st May 2023, so bidders must factor that in when considering whether to bid. It is envisaged that the ForHousing Contact Centre as a Service System Contract will last for a period of 3 years, with an option to extend for a further 1 year, subject to the rights of termination contained in the Contract. Lot 1: ForHousing has an in-house service centre that provide services to our tenants and others needing to contact the organisation. The Service Centre Team currently has 36 Service Centre Advisors, 4 Team Leaders and 2 Operational Support staff, with current operating hours from 8.00-6.30 Monday to Friday. At peak times all users consecutively use the system. ForHousing’s current contact centre solution includes several systems and service providers. We are looking to procure and implement a new fully integrated, modern, cloud-based Contact Centre as a Service (CCAAS) system with associated license and support agreement. ForHousing are seeking a supplier who can deliver and configure a CCAAS system based on our documented process designs and system requirements. The system and associated support agreement should be implemented no later than 31st May 2023, so bidders must factor that in when considering whether to bid. ForHousing intends to award a contract to the supplier whose bid scored the highest following the evaluation of bids in accordance with section 6 of this ITT. It is envisaged that the ForHousing Contact Centre as a Service System Contract will last for a period of 3 years, with an option to extend for a further 1 year, subject to the rights of termination contained in the Contract. Additional information: The Authority reserves the right to cancel the procurement at any time and not to proceed with all or part of the tender. The Authority will not, under any circumstances, reimburse any expense incurred by Applicants in preparing their selection questionnaire or tender submissions.
Timeline
Publish date
a year ago
Close date
a year ago
Buyer information
ForHousing Ltd
- Contact:
- The Procurement Team
- Email:
- procurement@forhousing.co.uk
Explore contracts and tenders relating to ForHousing Ltd
Go to buyer profileNotice topic
Source
"Find-a-Tender"To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Closed
Provision of an Out of Hours call response service
Argyll Community Housing Association LtdPublished 2 months ago
- Closed
US_24122 - Staff Surveys The University is looking to procure a supplier who can provide staff surveys on a biennial basis who will need to fully host and manage the service. The services will be two biennial surveys (once every two years) to be managed by the supplier through liaison with the stakeholders and will provide the following services:- - Accessibility - Benchmarking/Survey Design - Reporting - Survey Support
University of Sussex240,000 GBPPublished 4 months ago
- Closed
Incommunities - Out of Hours Responsive Repairs Call Handling Service
Procurement for Housing310,000 GBPPublished 6 months ago
- Closed
Telephony Contact Centre System Replacement - South Norfolk District Council and Broadland District Council
South Norfolk District Council397,000 GBPPublished 11 months ago
- Closed
CLOSED - Telephony Contact Centre System Replacement - South Norfolk District Council & Broadland District Council
South Holland District CouncilPublished 11 months ago
- Closed
Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service
Belfast City Council500,000 GBPPublished 12 months ago
Explore other contracts published by ForHousing Ltd
Explore more open tenders, recent contract awards and upcoming contract expiries published by ForHousing Ltd.
- Closed
ForHousing - Bowler Yard, Pollard Street Development
ForHousing Ltd12,000,000 GBPPublished a year ago
- Closed
ForHousing - Bowler Yard, Pollard Street Development
ForHousing Ltd12,000,000 GBPPublished a year ago
Explore more suppliers to ForHousing Ltd
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Ministry of Defence
- East Kent Hospitals University
- A2Dominion Housing Group Limited
- Cell Therapy Catapult Ltd
- Cumbria Housing Partners
- ATTAIN COMMISSIONING SERVICES LTD
- National Trust for Scotland
- Ministry of Defence, Ships, Warship Support
- Priory School
- Shropshire and Wrekin Fire Authority
- RENDLESHAM PARISH COUNCIL
- Portchester Community School
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.