Provision of Out of Hours Telephone Service
Published
Value
Description
This is a requirement for the provision of an out of hours telephone service for Aster Group Ltd. The function of the Aster Contact Centre and service hubs is to handle customer information regarding property repairs and distribute the work to the appropriate in-house trade operative and/or external contractors, within working hours which is Monday - Friday 08:00 - 17:00. Therefore, outside these working hours, including bank holidays, technical downtime, team meetings and collaborative calls, customers wishing to contact Aster regarding emergencies will be routed to the out of hours provider. Lot 1: Please see tender documents
Timeline
Publish date
3 months ago
Close date
2 months ago
Buyer information
Aster Property Limited
- Contact:
- Isabelle Anderson
- Email:
- aster.procurement@aster.co.uk
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