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Externalisation activités clientèles Acheminement

Published

Buyer

GRDF

Description

La direction Relation Client de GRDF recherche un prestataire type centre d’appel pour réaliser des activités clientèle, traiter les demandes de prise & de modification de RDV, gérer les activités back office... Les besoins de la Direction sont les suivants : - Gestion des demandes/appels et suivi des réclamations clients (Appels sortants/back office/appels entrants) - Gestion des données compteurs (Appels sortants/appels entrants et prise de RDV) - Activité complémentaire sur le périmètre Back office / front Office Lot 1: La direction Relation Client de GRDF recherche un prestataire type centre d’appel pour réaliser des activités clientèle, traiter les demandes de prise & de modification de RDV, gérer les activités back office... Les besoins de la Direction sont les suivants : - Gestion des demandes/appels et suivi des réclamations clients (Appels sortants/back office/appels entrants) - Gestion des données compteurs (Appels sortants/appels entrants et prise de RDV) - Activité complémentaire sur le périmètre Back office / front Office

Timeline

Publish date

8 months ago

Buyer information

GRDF

Contact:
Pierre-Hugues CHATREIX
Email:
pierre-hugues.chatreix@external.engie.com

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Notice topics

Call centreWord-processing services

Related topics

Typing, word-processing and desktop publishing servicesTelephone-answering services

Source

Ted (OJEU)
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