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23/262 Externalisation de la centrale d'appels pour les besoins de l'OPH Cannes

Published

Description

La consultation porte sur les prestations relatives à l'externalisation de la centrale d'appels pour les besoins de l'OPH. Elle donne lieu à la conclusion d'un marché à tranches traité à prix forfaitaires conformément aux dispositions de l'article R2113-4 à 6 du Code de la Commande publique. Les prestations font l'objet d'un découpage en 4 tranches comme détaillé ci-dessous : - TF : gestion des flux téléphoniques - TO 1 : intégration des activités de Lérins syndic - TO 2 : mise en oeuvre de l'astreinte - TO 3 : enquêtes de satisfactions La durée de validité du contrat débutera à compter de la date de notification jusqu'au 31 janvier 2026. Le contrat est reconductible de manière tacite 1 fois pour une période de 24 mois. Le délai d'affermissement des tranches est fixé dans le règlement de la consultation.

Timeline

Publish date

a year ago

Buyer information

OPH Cannes Pays de Lérins (06)

Contact:
service.marches@ophcannes.net
Email:
atracanelli@ophcannes.net

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Notice topic

Call centre

Related topics

Telephone-answering services

Source

Ted (OJEU)
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