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23/262 Externalisation de la centrale d'appels pour les besoins de l'OPH Cannes

Published

Description

La consultation porte sur les prestations relatives à l'externalisation de la centrale d'appels pour les besoins de l'OPH. Elle donne lieu à la conclusion d'un marché à tranches traité à prix forfaitaires conformément aux dispositions de l'article R2113-4 à 6 du Code de la Commande publique. Les prestations font l'objet d'un découpage en 4 tranches comme détaillé ci-dessous : - TF : gestion des flux téléphoniques - TO 1 : intégration des activités de Lérins syndic - TO 2 : mise en oeuvre de l'astreinte - TO 3 : enquêtes de satisfactions La durée de validité du contrat débutera à compter de la date de notification jusqu'au 31 janvier 2026. Le contrat est reconductible de manière tacite 1 fois pour une période de 24 mois. Le délai d'affermissement des tranches est fixé dans le règlement de la consultation.

Timeline

Publish date

12 months ago

Buyer information

OPH Cannes Pays de Lérins (06)

Contact:
service.marches@ophcannes.net
Email:
atracanelli@ophcannes.net

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Notice topic

Call centre

Related topics

Telephone-answering services

Source

Ted (OJEU)
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