PI1301686 - Managed Contact Centre for Call Management ( Early Market Engagement)

Description

PI1301686 - Managed Contact Centre for Call Management.<br/>Early Market Engagement opportunity. <br/><br/>Parliament wishes to seek information as part of an early market engagement process relating to the provision of managed contact centre for call management. The Authority requires a solution with capability of spanning multiple in-bound channels, multiple internal processes, and the potential to grow in scope and scale over time. The intention of this RFI, is to gather sufficient information regarding the market and available service delivery models,<br/><br/>For clarity, this RFI requests information in relation to staffed call answering service rather than a technical/platform solution. Lot 1: Request for Information - Early Market Engagement opportunity.<br/><br/>Please complete and submit the Questionnaire on or before closing date of this exercise on 20th June 2024 15:00. Additional information: Interested participants are required to download and complete the RFI Questionnaire.<br/><br/>We greatly appreciate your participation in this exercise. Please note that findings from this early market engagement opportunity are for information ONLY and will not form part of future selection criteria.