Telephony Services Dynamic Purchasing System

Description

Scottish Ministers are seeking to establish a collaborative arrangement for Telephony Services available for Scottish public sector organisations. REQUEST FOR INFORMATION. Scottish Procurement currently has a Dynamic Purchasing System (DPS) in place for Telephony Services. The new arrangement will look to develop and build upon the DPS which is due to expire in December 2021. The purpose of this PIN is to inform the market of our initial intentions and to gather supplier feedback on the proposed relet. In conjunction with public sector representatives via a user intelligence group, Scottish Procurement is considering the following lot structure for the dynamic purchasing system: Lot 1 – Telephony – this will include, but not be limited to, traditional telephony, DDI provision & line rental, non-geographic numbers, broadband, IP telephony/VoIP, SIP trunks, contact centre, maintenance & support, etc. Lot 2 – Services - this will include, but not be limited to, unified communications, telephony as a service, telephony software services, provision of telephony through a hosted or cloud based solution, etc. Lot 3 – Enterprise Bundled Services – this lot will allow the provision of a full range of telephony services including the services available through both Lots 1 & 2 and including mobile voice and data services enabling organisations to procure all their telephony services through a single procurement. Supplier feedback is sought on these lotting proposals: do they make sense and are there any additional services which should be included? is the proposed lotting structure aligned with how telephony services are typically delivered by telephony service providers? has the pandemic impacted how telephony services are provided and how will this affect future provision as we exit the pandemic? Feedback on these specific questions and any other thoughts on the replacement telephony arrangement would be very much appreciated. It would be appreciated if responses are provided by 3rd September 2021 to david.box@gov.scot and margaretanne.mckeown@gov.scot Please provide answers as clear and concise as possible.