Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Published
Description
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.
Timeline
Publish date
a year ago
Buyer information
Citizens Information Board
- Contact:
- Shona Geraghty
- Email:
- shona.geraghty@ciboard.ie
Explore contracts and tenders relating to Citizens Information Board
Go to buyer profileNotice topic
Source
Ted (OJEU)To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Openclosing
Request for tenders for Board Meeting Management Software System to the Policing and Community Safety Authority
Policing Authority120,000 EURPublished 9 days ago
- Closed
2024PR078 RFT for the provision of an externally hosted SaaS Board Meeting Management Software System to the NTMA
National Treasury Management Agency (NTMA)Published 2 months ago
- Unknown
ENQEIR888: Market Consultation - Offshore Operations and Maintenance
EirGrid plcPublished 6 months ago
- Closed
Laois County Council require a Microsoft Teams based telephony system for use by the MyPay Shared Service Centre.
Laois County CouncilPublished 7 months ago
- Unknown
Reception / Call centre solution for Mayo County Council
Mayo County Council_1127Published 7 months ago
- Closed
Laois County Council require a case management software package for use by the MyPay Shared Service Centre
Laois County CouncilPublished 8 months ago
- Closed
Laois County Council require a case management software package for use by the MyPay Shared Service Centre
Laois County CouncilPublished 10 months ago
- Closed
Provision of Board Meeting Management Software
Housing and Sustainable Communities Agency225,000 EURPublished 11 months ago
- Closed
Single Party Framework Agreement for the Provision of a UC Partner to Dublin City Council
Dublin City Council850,000 EURPublished 12 months ago
Explore other contracts published by Citizens Information Board
Explore more open tenders, recent contract awards and upcoming contract expiries published by Citizens Information Board.
- Closed
Tender for the provision of Media Monitoring Services for the Citizens Information Board
Citizens Information Board50,000 EURPublished 3 months ago
- Unknown
RFI - Provision of external accreditation to elearning courses developed by the Citizens Information Board
Citizens Information BoardPublished 5 months ago
- Unknown
RFI - Development of a Service User Impact Framework for companies funded by the Citizens Information Board
Citizens Information BoardPublished 11 months ago
- Openclosing
Tender for the provision of Media Monitoring Services for the Citizens Information Board
Citizens Information Board50,000 EURPublished 12 months ago
- Closed
Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Citizens Information Board1,200,000 EURPublished a year ago
- Closed
Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Citizens Information Board1,200,000 EURPublished a year ago
- Closed
Request for Tenders for the provision of Meeting PODs for two (2) County Libraries
Citizens Information Board30,000 EURPublished a year ago
- Closed
The provision of ICT Helpdesk Services and supporting services to the Citizens Information Board
Citizens Information Board1,500,000 EURPublished 2 years ago
- Closed
Contract Cleaning and other related services for specified CIB locations.
Citizens Information Board308,000 EURPublished 2 years ago
Explore more suppliers to Citizens Information Board
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Hywel Dda University Health Board
- Breckland District Council and South Holland District Council
- Anchor Hanover
- Limerick and Clare Education and Training Board
- KNOWLEDGE TRANSFER NETWORK LIMITED
- Amey Rail Limited
- University of Newcastle Upon Tyne
- The Helena Romanes School
- Aylesbury High School
- John Scurr Primary School
- The Yare Education Trust
- Gordano School
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.