Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Published
Value
Description
The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement. Lot 1: The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.
Timeline
Publish date
a year ago
Close date
a year ago
Buyer information
Citizens Information Board
- Contact:
- Shona Geraghty
- Email:
- shona.geraghty@ciboard.ie
Explore contracts and tenders relating to Citizens Information Board
Go to buyer profileNotice topics
Source
Ted (OJEU)To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Openclosing
Request for tenders for Board Meeting Management Software System to the Policing and Community Safety Authority
Policing Authority120,000 EURPublished 9 days ago
- Openclosing
Request for Tenders for the Provision of Maintenance and Support of Voice and Data Services
Houses of the Oireachtas Service660,000 EURPublished 24 days ago
- Closed
Design of Aerial Fibre Optical Cables System
Electricity Supply Board (ESB)9,800,000 EURPublished 2 months ago
- Closed
2024PR078 RFT for the provision of an externally hosted SaaS Board Meeting Management Software System to the NTMA
National Treasury Management Agency (NTMA)Published 2 months ago
- Unknown
RFI for Supply of Marine Communication Systems for Maritime Rescue Co-ordination Centres (MRCC)
Department of TransportPublished 3 months ago
- Unknown
ENQEIR888: Market Consultation - Offshore Operations and Maintenance
EirGrid plcPublished 6 months ago
Explore other contracts published by Citizens Information Board
Explore more open tenders, recent contract awards and upcoming contract expiries published by Citizens Information Board.
- Closed
Tender for the provision of Media Monitoring Services for the Citizens Information Board
Citizens Information Board50,000 EURPublished 3 months ago
- Unknown
RFI - Provision of external accreditation to elearning courses developed by the Citizens Information Board
Citizens Information BoardPublished 5 months ago
- Unknown
RFI - Development of a Service User Impact Framework for companies funded by the Citizens Information Board
Citizens Information BoardPublished 11 months ago
- Openclosing
Tender for the provision of Media Monitoring Services for the Citizens Information Board
Citizens Information Board50,000 EURPublished 12 months ago
- Unknown
Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Citizens Information BoardPublished a year ago
- Closed
Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres
Citizens Information Board1,200,000 EURPublished a year ago
- Closed
Request for Tenders for the provision of Meeting PODs for two (2) County Libraries
Citizens Information Board30,000 EURPublished a year ago
- Closed
The provision of ICT Helpdesk Services and supporting services to the Citizens Information Board
Citizens Information Board1,500,000 EURPublished 2 years ago
- Closed
Contract Cleaning and other related services for specified CIB locations.
Citizens Information Board308,000 EURPublished 2 years ago
Explore more suppliers to Citizens Information Board
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Hywel Dda University Health Board
- Breckland District Council and South Holland District Council
- Anchor Hanover
- Limerick and Clare Education and Training Board
- KNOWLEDGE TRANSFER NETWORK LIMITED
- Amey Rail Limited
- University of Newcastle Upon Tyne
- The Helena Romanes School
- Aylesbury High School
- John Scurr Primary School
- The Yare Education Trust
- Gordano School
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.