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Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres

Published

Value

1,200,000 EUR

Description

The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement. Lot 1: The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.

Timeline

Publish date

2 years ago

Close date

a year ago

Buyer information

Citizens Information Board

Contact:
Shona Geraghty
Email:
shona.geraghty@ciboard.ie

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Notice topics

Communication software packageTelecommunications equipment and suppliesTelephone network equipment

Related topics

Memory-management software packageEmulation software packageIT software packageExchange software packageVideo conferencing software packageRemote access software package

Source

Ted (OJEU)
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