Market survey to examine available Customer Communication Management (CCM) solutions for the Danish Tax Administration

Description

On behalf of the Danish Tax Administration, the Udviklings- og Forenklingsstyrelsen wish to hold a market survey to provide insights into whether CCM solutions (Customer Communication Management) that can support the needs of the Danish Tax Administration in relation to end-to-end letter formation and dispatching. The market survey should also provide insights into how needs will be solved by the suggested solution. The Danish Tax Administration are required to generate letters in three different ways: 1) via batch processes, with the transfer of data from a sender system to a letter-generating system, 2) in the form of case manager letters with manual letter generation, and 3) one-off letters in mass mailings. For 2) and 3) a WYSIWYG process should be supported by solutions included in the dialogue. At the Danish Tax Administration, the current letter process consists of the following steps: Letter formation – Channel selection – Dispatch (incl. dispatch to a possible representative) - Follow-up on the status of the shipment – Journaling of the sent letters in the administration's ESDH system – Storage of a copy of the letter in a datawarehouse.