Make Ready Services

Description

SCAS is seeking a Supplier for a high quality Ambulance Make Ready Service. The aim of this is to ensure that frontline Urgent Care ambulance and Non-Emergency Patient Transport Services (NEPTS) vehicles are clean, fully equipped (including medicines), and prepared for service whenever and wherever they are required. Lot 1: Description South Central Ambulance Service (“SCAS”, “The Trust”) was established on the 1 July 2006 following the merger of four ambulance trusts in the counties of Berkshire, Buckinghamshire, Hampshire and Oxfordshire. This area covers approximately 3,554 sq. miles with a residential population of over four million. On 1 March 2012, SCAS became a Foundation Trust. South Central Ambulance Service NHS Foundation Trust (SCAS) provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services, to the populations of the South Central region - Berkshire, Buckinghamshire, Hampshire and Oxfordshire - as well as non-emergency patient transport services in Surrey and Sussex. With expansion into Surrey and Sussex, SCAS now serves a population of more seven million people across the six counties and employs more than 4,000 staff who, together with over 1,000 volunteer community and co-responders, enable the organisation to attend more than 555,000 incidents via 999, handle 1.24 million calls to NHS 111 and make 866,000 patient transport service journeys every year. SCAS is seeking a Supplier for a high quality Ambulance Make Ready Service. The aim of this is to ensure that frontline Urgent Care ambulance and Non-Emergency Patient Transport Services (NEPTS) vehicles are clean, fully equipped (including medicines), and prepared for service whenever and wherever they are required. We deliver Urgent Care ambulance services across four counties, seven days a week, 24 hours a day: Berkshire, Buckinghamshire, Hampshire and Oxfordshire. The Make Ready supplier should provide a service for: • 287 double crewed ambulances (DCA) • 68 Rapid Response Vehicles (RRV) • 24 Team Leader vehicles • 9 Covid Response Vehicles Make Ready will operate at 18 Ambulance Resource Centres (RC): NORTH RC SOUTH RC Milton Keynes Nursling Stoke Mandeville North Harbour High Wycombe Basingstoke Reading Alton Bracknell Andover Newbury Eastleigh Wexham Adderbury Didcot Kidlington Oxford The scope of the required Make Ready service comprises the following elements: Make Ready (Urgent Care ambulances only) a minimum of once per 24 hours: • Thorough clinical clean of vehicle interiors • Vehicle checks • Medicine Management, i.e. restocking, including pre-packing of packs (guidance by the General Pharmaceutical Council (Guidance for employers on the education and training requirements of pharmacy support staff (pharmacyregulation.org)). • Consumables Management (i.e. restocking) • Asset Management (equipment) • Vehicle movement (planned and unplanned) • Stock control Frontline vehicles require a minimum 12-weekly periodic deep clean. We deliver NEPTS across Oxfordshire, Buckinghamshire, Berkshire, Hampshire, Surrey and Sussex across 36 sites via: • 346 double crewed NEPTS ambulances • 60 Wheelchair Accessible Vehicles (WAV) NEPTS vehicles do not require a Make Ready service but do require a minimum 6-weekly deep clean. Staffing by the Make Ready Supplier will need to reflect the operational rotas. Currently, two ambulance stations are working on a 24/7 Make Ready rota, with the possibility of a third one being added shortly. Other stations are operating on 8, 10 or 12 hour shifts Operational rotas can however be subject to change. An Urgent Care Ambulance is seen as a clinical area. There is a firm requirement for all cleaning activities to follow the ‘National Standards of Healthcare Cleanliness 2021’ (B0271-national-standards-of-healthcare-cleanliness-2021.pdf (england.nhs.uk)). An ambulance specific cleanliness guidance is due for release later this year, which will override the above. There are KPI’s set for each discipline covered in the contract. These are linked to a service credit regime. We will be awarding an initial contract period of 5 years, with extension options of up to five years in one, two or three year increments. Contract go live is planned for 1st September 2022 with a 3-month mobilisation (transition period overlapping with incumbent MR supplier) from June 2022. Additional information: Not applicable