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Awarded

Contrato de servicios de atención a la ciudadanía mediante el teléfono 010 por personal teleoperador en el Ayuntamiento de Granada

Published

Supplier(s)

Konecta BTO, S. L.

Value

177,459 EUR

Description

Ofrecer a la ciudadanía un canal de atención e información, a través de la prestación de servicios de información, de realización de trámites y seguimiento de solicitudes y de comunicación proactiva con la misma, combinando el uso del teléfono con las nuevas tecnologías de la información y de la comunicación (Internet, correo electrónico, sms, whatsapp, redes sociales,….) Lot 1: Ofrecer a la ciudadanía un canal de atención e información, a través de la prestación de servicios de información, de realización de trámites y seguimiento de solicitudes y de comunicación proactiva con la misma, combinando el uso del teléfono con las nuevas tecnologías de la información y de la comunicación (Internet, correo electrónico, sms, whatsapp, redes sociales,….)

Timeline

Publish date

a year ago

Award date

a year ago

Buyer information

Junta de Gobierno del Ayuntamiento de Granada

Contact:
Junta de Gobierno del Ayuntamiento de Granada
Email:
contratacion@granada.org

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Notice topics

Call centreCustomer-care servicesTelephone switchboard servicesTelephone-answering services

Related topics

Call centreTelephone operator servicesTelephone-answering servicesOffice-support servicesCustomer-loyalty programmeCustomer services

Source

Ted (OJEU)
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