Synergy Business Process Services

Description

The Authority is seeking to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users. The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy. The Synergy Programme comprises the following central Government Departments (Departments) and their Arm’s Length Bodies (ALBs). • Ministry of Justice (MoJ); • Department for Work and Pensions (DWP); • Department for the Environment, Food and Rural Affairs (DEFRA); and • Home Office (HO). DWP are currently the lead contracting authority for The Synergy Programme. The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs. The Synergy Programme, together with the successful suppliers will further develop a new Common Operating Model (COM) and introduce a new user-centric service including common data standards. The COM design will continually evolve throughout the delivery of the Programme. As a result, benefits will also continue to evolve over time. This will help identify additional benefits for the Programme and provide more robust data and narrative to justify the current benefits profile. The Synergy Programme will achieve its objectives for transformation of the back office services through investing in the development of a COM to drive a high level of convergence, the introduction of a high-performing, user-centric Future Shared Services Organisation (FSSO), development of standardised processes and introduction of common data standards. The COVID pandemic, and the challenging fiscal environment that has followed as a result, has heightened the drive and need for more effective and efficient delivery by all Government Departments. Key to this ambition will be the ability to capture, manage and improve the quality of Finance and HR data to enable better informed decisions. The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services. Greening government: ICT and digital services strategy 2020 to 2025 - GOV.UK (www.gov.uk) and Greening Government Commitments 2021 to 2025 - GOV.UK (www.gov.uk) https://www.gov.uk/government/publications/greening-government-ict-and-digital-services-strategy-2020-2025 and Greening government commitments 2021 to 2025 - GOV.UK (www.gov.uk). The Synergy Programme has circa 280,000 employees between the Departments and their ALBs and the Departments have a commonality of currently using the same outsourced BPS Partner, Shared Services Connected Limited (SSCL). Lot 1: The Authority intends to commence a single procurement for Synergy Business Process Services (BPS) through a Competitive Procedure with Negotiation (under Regulation 29 of the Public Contracts Regulations 2015). The Synergy BPS is intended to deliver modern and innovative value for money services which maximise positive user experience. The BPS supplier will also be challenged to continuously evolve, improve, and optimise service delivery over the course of the contract. The Authority has not included the support of the existing SOP platform and the provision of service utilising the SOP within the scope of this procurement. The BPS services which are the subject of this procurement will be delivered utilising the Synergy Technology Platform (comprised of an Enterprise Resource Planning (ERP) solution and systems integration services which are also out of scope as it is being procured under a separate agreement). The BPS supplier will be expected to work with the technology provider and systems integrator to develop the design of the BPS solution. The Authority proposes conducting a single procurement process to award a single contract for the Synergy BPS. However, bidding as a consortium, or as a prime contractor with the use of a range of subcontractors, will be permitted to encourage the delivery of the best overall solution. The Authority will be conducting this procurement in accordance with the Public Contracts Regulations 2015 (as amended). More specifically the Authority will be utilising the "Competitive Procedure with Negotiation" (CPN) procurement procedure. The full suite of tender documentation, including specification and specific details of the "Competitive Procedure with Negotiation" relating to this procurement exercise can be found at the following link under Ref PQQ_28942: https://dwp.bravosolution.co.uk/web/login.shtml Suppliers will be required to register for the procurement event in order to access the documentation. The Authority intends to undertake a remote procurement launch event to be conducted via MS Teams. This will take place on 17th September 2024 at 11:00 BST. The joining instructions of the event are contained within the 'SQ Instructions to Suppliers' document.