Front Office Counter Services 2
Published
Value
Description
Crown Commercial Service (CCS) as the Authority intends to put in place a Pan Government Collaborative Agreement for the provision of Front Office Counter Services 2 to be utilised by Central Government Departments and all other UK Public Sector Bodies, including Local Authorities, Health, Police, Fire and Rescue, Education and Devolved Administrations. It is intended that this commercial agreement will be the recommended vehicle for all front office counter services required by UK Central Government Departments. Our indicative view is this will be a single lot framework agreement with a maximum of 2 awarded suppliers Lot 1: The contracting authority is seeking a provider of a “Front Office” counter-based service to undertake a number of face-to-face customer service transactions at a national network of outlets throughout the UK. Transactions could include, although not be limited to the following (the below are given for indicative purposes only): · completing or verifying paper-based documents such as passport applications and driving licences · digitally assisted service including support for citizens applying for government services using electronic devices (i.e. tablets) - Issuing government documentation/biometric ID’s, following validation of identity and application forms. - the checking of paper application forms and the submission of supporting documents - buying or topping up travel cards - updating Government databases with changes to citizen records · basic application check, collection of fee, and onward secure transmission of completed application · verification of applicant identity then, if appropriate, processing applicant Customer Payment · · processing of document application transactions requiring Biometric Image Collection · verification of authenticity of secure documents · secure Transportation of Original Documents of Value as part of application processes · secure Return of Documents to the Issuing Authority Agency · secure central storage and distribution of high value documents to the contractor’s outlets · secure storage of official documentation and supporting documents for customer collection - Digital transmission of data to issuing authority, with provision for exceptions to be handled manually (e.g. manual paper transactions). The intention is to permit the staff and / or technical infrastructure developed for this Framework Agreement to be used for other service delivery, subject to there being appropriate safeguards in respect of security, encryption, access rights and deliverability to ensure the services delivered under this Framework
Timeline
Publish date
2 years ago
Buyer information
Crown Commercial Service
- Email:
- supplier@crowncommercial.gov.uk
Explore contracts and tenders relating to Crown Commercial Service
Go to buyer profileNotice topics
Source
"Find-a-Tender"To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Pre-tender
Electronic Ballot Counting System and Associated Services for Elections
Transport for LondonPublished 3 days ago
- Pre-tender
DWP Parliamentary Courier Service
Department For Work and Pensions (DWP)160,000 GBPPublished 4 days ago
- Pre-tender
Independent Workplace Investigations
Scottish Parliamentary Corporate BodyPublished 4 days ago
- Pre-tender
Independent Workplace Investigations
Scottish Parliamentary Corporate BodyPublished 4 days ago
- Pre-tender
National Survey for Wales, 2026-27 to 2031/2033
Welsh Government18,000,000 GBPPublished 9 days ago
- Pre-tender
National Survey for Wales, 2026-27 to 2031/2033
Welsh Government18,000,000 GBPPublished 9 days ago
- Pre-tender
DWP Parliamentary Courier Service
Department For Work and Pensions (DWP)160,000 GBPPublished 11 days ago
- Pre-tender
National Nuclear Laboratory - Meet the Buyer and DPS Engagement Events
National Nuclear Laboratory LtdPublished 15 days ago
Explore other contracts published by Crown Commercial Service
Explore more open tenders, recent contract awards and upcoming contract expiries published by Crown Commercial Service.
- Pre-tender
Supply Teachers and Temporary Staff 2 (STaTS 2)
Crown Commercial Service650,000,000 GBPPublished 10 days ago
- Pre-tender
Supply Teachers and Temporary Staff 2 (STaTS 2)
Crown Commercial Service650,000,000 GBPPublished 10 days ago
- Pre-tender
NHS Workforce Alliance Healthcare Solutions
Crown Commercial Service5,000,000,000 GBPPublished 24 days ago
- Pre-tender
NHS Workforce Alliance Healthcare Solutions
Crown Commercial Service5,000,000,000 GBPPublished 24 days ago
- Pre-tender
Facilities Management and Security Services
Crown Commercial Service120,000,000,000 GBPPublished 3 months ago
- Stale pre-tender
Facilities Management and Security Services
Crown Commercial Service120,000,000,000 GBPPublished 3 months ago
- Stale pre-tender
Records Information Management, Digital Solutions and Associated Services
Crown Commercial Service300,000,000 GBPPublished 4 months ago
Explore more suppliers to Crown Commercial Service
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Cork City Council
- Collaborative Procurement Partnership
- Woodley Town Council
- Energy Saving Trust Ltd
- DUE NORTH LTD
- Oakwood Park Grammar School
- NHS Bedfordshire, Luton & Milton Keynes CCG
- North View Housing Association
- Amey Rail Limited
- University of Newcastle Upon Tyne
- St James Catholic High School
- Royal College General Practitioners
- Ripley Town Council
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.