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MCC Cloud-based reception solution that integrates with Microsoft Teams

Published

Value

30,000 EUR

Description

A cloud-based, limited scope contact centre/reception system that integrates with Microsoft Teams. The system should provide routing for the main number (+353949064000), allowing for Interactive Voice Response (IVR) and at least one call queue for the main reception. The primary agents should be able to manage the queue from an intuitive console or dashboard. The system should also provide for real-time and historical reporting. A cloud-based, limited scope contact centre/reception system that integrates with Microsoft Teams. The system should provide routing for the main number (+353949064000), allowing for Interactive Voice Response (IVR) and at least one call queue for the main reception. The primary agents should be able to manage the queue from an intuitive console or dashboard. The system should also provide for real-time and historical reporting.

Timeline

Publish date

27 days ago

Close date

8 days ago

Buyer information

Mayo County Council_1127

Contact:
Mayo County Council_1127
Email:
procurement@mayococo.ie

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