MCC Cloud-based reception solution that integrates with Microsoft Teams
Published
Value
Description
A cloud-based, limited scope contact centre/reception system that integrates with Microsoft Teams. The system should provide routing for the main number (+353949064000), allowing for Interactive Voice Response (IVR) and at least one call queue for the main reception. The primary agents should be able to manage the queue from an intuitive console or dashboard. The system should also provide for real-time and historical reporting. A cloud-based, limited scope contact centre/reception system that integrates with Microsoft Teams. The system should provide routing for the main number (+353949064000), allowing for Interactive Voice Response (IVR) and at least one call queue for the main reception. The primary agents should be able to manage the queue from an intuitive console or dashboard. The system should also provide for real-time and historical reporting.
Timeline
Publish date
27 days ago
Close date
8 days ago
Buyer information
Mayo County Council_1127
- Contact:
- Mayo County Council_1127
- Email:
- procurement@mayococo.ie
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