Provision of a Call Monitoring Service and a Mobile Response Service in the Neath Port Talbot Unitary Authority Area

Description

See description of procurement Lot 2: Mobile Response Service Neath Port Talbot Council invite tenders for the provision of a Community Mobile Response Service for the unitary borough area of Neath Port Talbot (NPT). The service will play a key role in our continued approach of supporting greater independence, choice and control so people can increasingly live more independently for longer. The service tendered is a county-wide Mobile Response Service that aims to respond to alerts raised by the Council’s Call Monitoring Service, which is also tendered as a separate Lot under Lot 1. Both providers will need to seamlessly work together to offer an overall, responsive service to individuals in Neath Port Talbot. The overarching aim of the Mobile Response Service is to provide a Borough-wide response for customers of the Council’s TEC service who may experience non-injurious falls and other non -medical emergencies across NPT. Working closely with the Council’s TEC service and commissioned Call Monitoring Centre, the Mobile Response Service will assist the Council in achieving the following aims: * Support individuals to achieve as independent living as possible within their home and their community. * Allow individuals to remain safe and secure in their home * Build resilience in individuals and communities * Improve well-being of individuals and carers * Adopt proactive approaches to supporting individuals and their changing needs and requirements. * Develop integrated falls prevention pathways * Prevent negative impacts on their outcomes relating to unnecessary conveyance to hospital through long lies following a fall, or other non-medical emergency * Reduce demand on emergency services when responding to non-injurious falls and other non-medical emergencies calls * Delay residential placement where appropriate by providing additional wrap around support at home The Council has been informed by an incumbent provider that TUPE may apply for this Lot only. Lot 2 - Contract period will be for 2 years with the option to extend up to a further 12 mths subject to agreement and performance. Note – there are no restrictions on the number of lots a tenderer can apply for or be awarded. Lot 1: Call Monitoring Service Neath Port Talbot Council invite tenders for the provision of a Community Call Monitoring Service for the unitary borough area of Neath Port Talbot (NPT). The service will play a key role in our continued approach of supporting greater independence, choice and control so people can live more independently for longer. The service tendered is a county-wide Call Monitoring Service that aims to respond to alerts raised by around 2400 subscribers at contract start, with Lifeline or and/or other Technology Enabled Care equipment installed. This service will be complimentary by a new, county-wide Mobile Response Service (commissioned as a separate Lot) where both providers will need to seamlessly work together to offer an overall, responsive service to subscribers in Neath Port Talbot. The Council has been informed there are no TUPE implications for this Lot. The Service aims to help people to remain living independently in instances where, without additional wrap around support, they may require more intrusive support, such as residential care services. Lifeline and TEC services can be used by any age group and we are particularly keen to promote the use for older people as part of an overall preventive ageing well approach, and/or targeted at individuals in the over 75 age group. However, TEC can be used by anyone who is vulnerable or at risk, whatever their age, who: * is becoming increasingly frail * is at risk of falling * is struggling to cope at home, and may be regularly admitted to A&E/hospital * needs support when dealing with risks in the home such as fire or flood * has sensory or physical impairment * has special needs such as learning difficulties * has cognitive difficulties such as failing memory * is an informal or formal carer Lot 1 - Contract period will be for 4 years with the option to extend up to a further 24 mths subject to agreement and performance. Note – there are no restrictions on the number of lots a tenderer can apply for or be awarded.