Stotles logo
Sign inSign up for free
Closed

tender_6147 - Provision of Customer Service Excellence Standard

Published

Value

10,800 GBP

Description

The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation. The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction. DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.

Timeline

Publish date

5 months ago

Close date

5 months ago

Buyer information

Driver and Vehicle Licensing Agency

Contact:
Dale Best
Email:
dale.best@dvla.gov.uk

Explore contracts and tenders relating to Driver and Vehicle Licensing Agency

Go to buyer profile

Notice topics

Customer satisfaction surveyInternal audit services

Related topics

Customer survey servicesAuditing services

Source

Contracts Finder
To save this opportunity, sign up to Stotles for free.
Save in app
Source documents
link

  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

Stop chasing tenders, start getting ahead.

Create your free feed

Already have an account? Sign in

Explore similar tenders and contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Explore other contracts published by Driver and Vehicle Licensing Agency

Explore more open tenders, recent contract awards and upcoming contract expiries published by Driver and Vehicle Licensing Agency.

Explore more suppliers to Driver and Vehicle Licensing Agency

Sign up

Explore top buyers for public sector contracts

Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.

Explore over 15,000 buyers

Explore top sources for public sector contracts

Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.

Explore more sources