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tender_6147 - Provision of Customer Service Excellence Standard

Published

Value

10,800 GBP

Description

The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation. The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude. There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction. DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation.

Timeline

Publish date

8 months ago

Close date

8 months ago

Buyer information

Driver and Vehicle Licensing Agency

Contact:
Dale Best
Email:
dale.best@dvla.gov.uk

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Notice topics

Customer satisfaction surveyInternal audit services

Related topics

Customer survey servicesAuditing services

Source

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