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Awarded

Contact Centre Omnichannel Solution

Published

Supplier(s)

8X8 UK LIMITED

Value

600,000 GBP

Description

Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)

Timeline

Award date

5 months ago

Publish date

4 months ago

Buyer information

London Borough of Waltham Forest

Contact:
Georgina Asumadu
Email:
Georgina.Asumadu@walthamforest.gov.uk

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Notice topics

Call centreOffice-support servicesTelephone-answering services

Related topics

Mailing-list compilation and mailing servicesFiling servicesTyping, word-processing and desktop publishing servicesInterpretation servicesTranslation servicesReprographic services

Source

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