Contact Centre Omnichannel Solution
Published
Description
Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements.\r Direct Award via G-Cloud 13 Framework Agreement (RM1557.13) (Market Test Exercise)
Timeline
Award date
4 months ago
Publish date
4 months ago
Buyer information
London Borough of Waltham Forest
- Contact:
- Georgina Asumadu
- Email:
- Georgina.Asumadu@walthamforest.gov.uk
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