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Provision of Service Quality Regime (SQR) and Related Services

Published

Value

2,850,000 GBP

Description

London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents.

Timeline

Publish date

8 months ago

Close date

5 months ago

Buyer information

Northern Trains Limited (NTL)

Email:
Robin.Horsman@northernrailway.co.uk

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Notice topic

Auditing services

Related topics

Accounting review servicesFraud audit servicesStatutory audit servicesInternal audit servicesFinancial auditing servicesAccounting and auditing services

Source

Contracts Finder
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