Customer Experience Platform: Prior Information Notice
Published
Value
Description
This event is an opportunity for London Borough of Barnet to present their requirements for a new Customer Experience Platform and to explain to vendors how they can be part of this. Lot 1: This event is an opportunity for London Borough of Barnet to present their requirements for a new Customer Experience Platform and to explain to vendors how they can be part of this. Barnet Council is embarking on an ambitious transformation programme to deliver the priorities outlined in Our Plan for Barnet, 2023 to 2026. Key to delivery is an ambition to reshape and improve the way our residents access our services. The Cx platform will enable a more joined up ‘front door’ for our residents and businesses and those that study and work in the borough. Re-designing it to ensure those with more complex or multiple needs are offered a more proactive and personalised service. Equality is at the foundation of everything we do, and it will be important any solution enables all our residents to access the support and information they need, recognising individual circumstance and accessibility requirements. The Resident Experience Team has already started to engage with residents about what this will look like, and their outputs inform the requirements document. London Borough of Barnet are looking for a Customer Experience Platform which will - enable a more proactive and personalised experience, making it simpler to access council services and provide greater transparency and proactive updates - enable a joined-up Council for our staff, residents, and businesses to provide a more holistic experience - provide real time accessible insight to shape and re-design services around the needs of our customers - bring innovation and agility to enable solution design that is iterative and able to be truly co-designed with our residents, staff and stakeholders maximising impact and value A detailed requirements document will be issued following registration and before the event Additional information: The event will be held via MS Teams on 25 July 2023 at 11am. A link to the event will be issued following registration.
Timeline
Publish date
a year ago
Buyer information
London Borough of Barnet Council
- Email:
- procurement@barnet.gov.uk
Explore contracts and tenders relating to London Borough of Barnet Council
Go to buyer profileSource
"Find-a-Tender"To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Pre-tender
Soft Market Testing (SMT) - Hampstead Heath Learning Team Workshop Booking/CRM System
City of London CorporationPublished a month ago
- Pre-tender
Hampstead Heath Learning Team Workshop Booking/CRM System
City of London CorporationPublished a month ago
- Pre-tender
New Mobilisation/ Planning/ Alerting Rota System
Mid and West Wales Fire and Rescue AuthorityPublished 2 months ago
- Pre-tender
New Mobilisation/ Planning/ Alerting Rota System
Mid and West Wales Fire and Rescue AuthorityPublished 2 months ago
Explore other contracts published by London Borough of Barnet Council
Explore more open tenders, recent contract awards and upcoming contract expiries published by London Borough of Barnet Council.
- Stale pre-tender
Civil Parking and Traffic Enforcement and Associated Services
London Borough of Barnet Council42,000,000 GBPPublished 7 months ago
- Stale pre-tender
Provision of care and support at extra care scheme services survey
London Borough of Barnet Council6,200,000 GBPPublished 9 months ago
- Stale pre-tender
Online Counselling Service for School Staff
London Borough of Barnet Council60,000 GBPPublished a year ago
- Stale pre-tender
Wood Court Extra Care - Care and Support Contract
London Borough of Barnet CouncilPublished a year ago
- Stale pre-tender
Dynamic Purchasing System for Hired Passenger Transport SEND
London Borough of Barnet Council24,000,000 GBPPublished a year ago
- Stale pre-tender
Accommodation and Support Services - Lot 3a
London Borough of Barnet CouncilPublished a year ago
- Stale pre-tender
Social work and related services
London Borough of Barnet Council370,000 GBPPublished 6 years ago
Explore more suppliers to London Borough of Barnet Council
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Wiltshire Police
- Gloucester City Council
- Cavan County Council
- CORNWALL DEVELOPMENT COMPANY LTD
- Shared Services Connected Limited
- Collaborative Procurement Partnership
- Eastern Multi Academy Trust
- National Library of Ireland
- Crewe Town Council
- Ministry of Defence, Ships, Salvage and Marine Operations (S&MO)
- Museums Galleries Scotland
- Gatehouse Green Learning Trust
- MEDSTEAD PARISH COUNCIL
- Beis Yaakov High School
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.