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Closed

Out of hours telephony service

Published

Value

342,900 GBP

Description

Norwich City Council is looking for a provider of our out of hours telephony service, covering all out of hours calls (16:00 to 09:00 ) including bank holidays, weekends and the Christmas period separately, except for alarm monitoring and lift calls which are 24hrs a day. Service Users contact the helpdesk (set up by the provider on their own premises), the helpdesk collates this response and processes. Reports on calls are generated and sent to individual Norwich City Council departments as required. The provider will also manage a key collection service with a restricted access, secure key safe for Service Users and third parties to deposit or collect keys out of hours. The out of hours telephony service is essential to providing our statutory services to citizens with queries out of our standard office hours.

Timeline

Publish date

2 years ago

Close date

2 years ago

Buyer information

Norwich City Council

Email:
procurement@norwich.gov.uk

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Notice topics

Miscellaneous business-related servicesTelephone-answering services

Related topics

Scanning and invoicing servicesCoaching servicesBusiness travel servicesBusiness organisation servicesLibrary management servicesContract administration services

Source

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