Procurement of a Managed Service Provider for CIE

Description

IT Managed Service Provider (MSP) contract renewal This Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to: • Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency. • Backup Management –operate backup and restoration (DR) services for the CIÉ estate. • Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services. • Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors. • WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet) • Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres. • Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate. • Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders. • Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate. • Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM). Lot 219542: Procurement of a Managed Service Provider for CIE Prior Indicative Notice for the procurement of a Managed Service Provider –