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Closed

Case Management System and Online Customer Web Portal

Published

Value

3,000,000 EUR

Description

In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M. In summary, the Services comprises: Procurement and implementation of a Complaints Management System (CMS) that includes a user-friendly front-end web portal for both customers (individuals and business entities alike), along with a robust back-end workflow system to efficiently manage and resolve cases. The CMS will serve as a central platform for complaint submission, tracking, and resolution, enhancing our ability to deliver timely and effective responses to all stakeholders. The request is also seeking a service support agreement for 3 years after the service is implemented. Estimated value of the contract over the full term is €2M-€5M.

Timeline

Publish date

2 months ago

Close date

26 days ago

Buyer information

Financial Services and Pensions Ombudsman_548

Contact:
Financial Services and Pensions Ombudsman_548
Email:
clive.brooks@fspo.ie

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Notice topic

IT services: consulting, software development, Internet and support

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

eTenders Ireland
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