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Home Office Customer Journey Support

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Description

Market engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management. Lot 1: The Home Office is the lead Government Department for immigration and passports, and is responsible for securing the UK border, controlling immigration and issuing passports and visas. The Home Office seeks market knowledge from suppliers in relation to customer contact management and overall customer journey support for the global customer base. For example, technologies supporting these services: Virtual assistant Web chat Voice bot Customer account/relationship management Additional information: Scope is indicative at this stage and is subject to change in any subsequent contract notice(s).

Timeline

Publish date

3 years ago

Buyer information

Home Office

Email:
fbis.commercial@homeoffice.gov.uk

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