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Stale pre-tender

Home Office Customer Journey Support

Published

Description

Market engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management. Lot 1: The Home Office is the lead Government Department for immigration and passports, and is responsible for securing the UK border, controlling immigration and issuing passports and visas. The Home Office seeks market knowledge from suppliers in relation to customer contact management and overall customer journey support for the global customer base. For example, technologies supporting these services: Virtual assistant Web chat Voice bot Customer account/relationship management Additional information: Scope is indicative at this stage and is subject to change in any subsequent contract notice(s).

Timeline

Publish date

2 years ago

Buyer information

Home Office

Email:
fbis.commercial@homeoffice.gov.uk

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Notice topics

Automation systemCustomer Relation Management software development servicesCustomer Relation Management software packageOffice automation software packageTelephone equipmentTelephone-answering machines

Related topics

Telephone-answering servicesComputer-related management servicesFinancial analysis and accounting software development servicesAutomation systemOffice automation software packageMiscellaneous software package and computer systems

Source

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