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Awarded

Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations

Published

Supplier(s)

Sopra Steria Limited

Value

275,959,714 GBP

Description

This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and knowledge management; and Open Banking.

Timeline

Award date

a year ago

Publish date

7 months ago

Buyer information

National Savings and Investments

Email:
tenders@rainbow.nsandi.com

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