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Stale pre-tender

DWP Strategic Video Channel Solution

Published

Description

The Department for Work and Pensions (DWP) is exploring options for Video Calling (Business to Customer) in line with its Digital Strategic Roadmap to deploy omni-channel capabilities providing DWP and its customers with more channels for connecting whilst putting the customer at the heart of the journey. To facilitate this, DWP has an emerging requirement which they would like to explore with the market and understand offerings. The maturity of our customers' technical capability has been rapidly evolving, as has their propensity to engage via Digital Channels, largely due to the Covid-19 Pandemic. This means that video has increased in importance as a channel option for customers' interactions. It is vital that DWP develops a single Strategic Video Channel, which can be implemented consistently across all of its lines of businesses, and cost effectively maintained. Suppliers are requested to register their interest by writing to cd.digitalchannels@dwp.gov.uk. Please note that a Government Legal Services Mutual Non-Disclosure Agreement will need to be signed and returned in order to receive the requirements along with a Request for Information. Should a supplier have a pre-existing NDA with DWP then the details will need to be confirmed for validation.

Timeline

Publish date

4 years ago

Close date

4 years ago

Buyer information

Department For Work and Pensions (DWP)

Email:
cd.digitalchannels@dwp.gov.uk

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Notice topics

IT services: consulting, software development, Internet and supportVideo conferencing software development services

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

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