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GB-Glasgow: IVR Review Services

Published

Value

75,000 GBP

Description

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Timeline

Publish date

11 months ago

Close date

10 months ago

Buyer information

Student Loans Company

Contact:
Daisy Buchan
Email:
daisy_buchan@slc.co.uk

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Notice topic

Computer-related professional services

Related topics

Development of service level agreementsComputer-related services

Source

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