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Closed

Cloud Unified Communications Solution (UCaaS)

Published

Value

1 GBP

Description

Southway's current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal. The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway's Office 365 platform which is licensed on Microsoft 365 E3. The replacement solution needs to support a minimum number of 235 users including 30 Contact Centre Staff but must be scalable by 20% at the same unit cost. The proposed solution needs to be delivered by the 1st October 2022 ready for go live no later than the 31st October 2022. NOTE: Value of the Procurement is unknown at this stage.

Timeline

Publish date

3 years ago

Close date

3 years ago

Buyer information

Southway Housing Trust

Contact:
Chris Shaw
Email:
chris.shaw@shawc.co.uk

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Notice topic

Telecommunications services

Related topics

Telecommunication services except telephone and data transmission servicesTelephone and data transmission servicesPostal and telecommunications services

Source

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