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New Mobilising System

Published

Description

SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony SFRS are a national organisation delivering front-line services locally from three strategically positioned hubs, or Service Delivery Areas (SDA) based in the North, West and East of Scotland. SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony

Timeline

Publish date

12 months ago

Close date

10 months ago

Buyer information

Scottish Fire and Rescue Service

Contact:
Donna Fallon
Email:
donna.fallon@firescotland.gov.uk

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Notice topics

Command and control systemCommand, control, communication and computer systemsCommand, control, communication systemsInformation technology services

Related topics

Information systems or technology strategic review and planning servicesDispatch systemVehicle location systemScada or equivalent systemAccess control systemCommand and control system, printing, graphics, office automation and information-processing equipment

Source

Public Contracts Scotland
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