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Closed

Indkøb af Field Service Management System

Published

Description

Dansk Retursystem udbyder herved anskaffelsen af et Field Service Management system. Dansk Retursystem servicerer ca. 3.500 butikker med tilsammen ca. 4.000 flaskeautomatanlæg, som indgår i pant- og retursystemet. Dansk Retursystem modtager ca. 3.000 telefonopkald pr. måned vedr. fejl og tekniske udfordringer på anlæggene, hvoraf ca. 1.000 af telefonopkaldene resulterer i en servicelogsag. Dansk Retursystem leder efter et innovativt Field Service Management system til registrering og logning af serviceopkald og servicelogsager, samt til registrering af stamdata om anlæggene og reservedelslager til disse. Dansk Retursystems mål er at etablere et system, der ikke kun optimerer supportprocesser. Dette udbud er endnu et skridt mod at implementere et brugervenligt system, der understøtter Dansk Retursystems kundeorienterede tilgang.

Timeline

Publish date

4 months ago

Close date

3 months ago

Buyer information

Dansk Retursystem A/S

Contact:
Jakob Nielsen
Email:
tb@dansk-retursystem.dk

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Notice topics

Helpdesk servicesSoftware development servicesSoftware programming and consultancy servicesSoftware support servicesSystems support servicesSystems testing services

Related topics

Software maintenance and repair servicesSoftware-related servicesSoftware testingHelpdesk and support servicesSystem and support servicesSystems analysis and programming services
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