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ITSM (IT Management Service) Solution

Published

Description

This procurement is for an Enterprise IT Service Management (ITSM) solution to support L and Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability. Lot 1: This procurement is for an Enterprise IT Service Management (ITSM) solution to support L&Q. The goal is to acquire a SaaS Enterprise ITSM platform that seamlessly integrates IT, HR (Case Management and Employee Lifecycle), and Facilities, with potential for expansion across other organisational areas. The platform is expected to enhance service delivery, improve alignment with business operations, optimise resources, and manage risks. Additionally, a managed service specifically for the ITSM system is required to deliver ongoing support for the platform to ensure its continuous performance, maintenance, and scalability.

Timeline

Publish date

3 months ago

Close date

2 months ago

Buyer information

London and Quadrant Group

Contact:
Procurement
Email:
groupprocurement@lqgroup.org.uk

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Notice topics

IT services: consulting, software development, Internet and supportOffice and computing machinery, equipment and supplies except furniture and software packagesSoftware package and information systems

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

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