Stotles logo
Openclosing

Replacement Telephony system including contact centre functionality.

Published

Description

Replacement Telephony system including contact centre functionality. Lot 1: Partick Housing Association is seeking proposals for a hosted telephony system to support the organisation of 50 users, which includes 45 staff members and additional phone points in meeting rooms. The contract term will be 3 + 2 years. The primary improvement we are looking for over our existing setup is robust call reporting and analytics. This will help us better manage and optimise our communication processes. Our office features an open-plan layout, with all staff members using laptops. It’s important to consider hardware options for those who prefer using desk phones. Key requirements for the new system include: A hosted platform geographically located to comply with GDPR regulations. The support services provider must be based in the UK. This is to ensure that they can provide timely on-site support if necessary. Unlimited Outbound Calling minutes with all license types (within the UK as a minimum) to aid in the predictability of ongoing telephony expenditure Ability to ‘mix and match’ license types to ensure that all users’ needs are catered for, without the need to spend on functionality that isn’t required by all users Call Reporting and Analytics: Enhanced call reporting and analytics to improve our understanding of call metrics and performance. CRM Integration with our housing management system Homemaster. Simplicity in both deployment and ongoing support to ease the burden on the internal IT team. Integration with Microsoft Teams. PCI-DSS compliant

Timeline

Publish date

21 days ago

Close date

in 10 days

Buyer information

Partick Housing Association Ltd

Contact:
John McIntyre
Email:
JMcIntyre@partickha.org.uk

Explore contracts and tenders relating to Partick Housing Association Ltd

Go to buyer profile
To save this opportunity, sign up to Stotles for free.
Save in app
  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

Stop chasing tenders, start getting ahead.

Create your free feed

Explore similar tenders and contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Explore other contracts published by Partick Housing Association Ltd

Explore more open tenders, recent contract awards and upcoming contract expiries published by Partick Housing Association Ltd.

Explore more suppliers to Partick Housing Association Ltd

Sign up