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Realtime Customer Contact

Published

Description

Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends.  All workstreams contained within the contract will require judgement based thinking at different levels of complexity.  For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event. Lot 1: As per the Short description in section II.1.4 and for further detail please see the Bidder RFI/RFP Guidance Doc.

Timeline

Publish date

3 months ago

Close date

2 months ago

Buyer information

Anglian Water Services

Contact:
Rebecca Longman
Email:
rlongman@anglianwater.co.uk

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Notice topics

Administration servicesCustomer services

Related topics

Customer-care servicesCustomer survey servicesMarketing servicesSupporting services for the governmentAdministrative services of agenciesGeneral public services

Source

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