Stotles logo
Sign inSign up for free
Closed

Realtime Customer Contact

Published

Description

Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends.  All workstreams contained within the contract will require judgement based thinking at different levels of complexity.  For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event. Lot 1: As per the Short description in section II.1.4 and for further detail please see the Bidder RFI/RFP Guidance Doc.

Timeline

Publish date

2 months ago

Close date

18 days ago

Buyer information

Anglian Water Services

Contact:
Rebecca Longman
Email:
rlongman@anglianwater.co.uk

Explore contracts and tenders relating to Anglian Water Services

Go to buyer profile

Notice topics

Administration servicesCustomer services

Related topics

Customer-care servicesCustomer survey servicesMarketing servicesSupporting services for the governmentAdministrative services of agenciesGeneral public services

Source

"Find-a-Tender"
To save this opportunity, sign up to Stotles for free.
Save in app
Source documents
link

  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

Stop chasing tenders, start getting ahead.

Create your free feed

Already have an account? Sign in

Explore similar tenders and contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Explore other contracts published by Anglian Water Services

Explore more open tenders, recent contract awards and upcoming contract expiries published by Anglian Water Services.

Explore more suppliers to Anglian Water Services

Sign up

Explore top buyers for public sector contracts

Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.

Explore over 15,000 buyers

Explore top sources for public sector contracts

Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.

Explore more sources