IT services: consulting, software development, Internet and support

Description

Southern Water has an ongoing need to deliver managed IT services and projects, for which existing contracts are expiring. A transformation of the IT environment is under way to bring significant improvements in value for money, service quality, reduced service cost and continuous improvement. SWS plan to establish a new supplier ecosystem by partnering with specialist managed service partners who have capability and expertise in the following fields: — Lot 1 — Infrastructure and Hosting Services; — Lot 2 — Networking, Communications and Telemetry (out of scope for this Contract Notice); — Lot 3 — End User Computing (out of scope for this Contract Notice); — Lot 4 — Applications Management and Business Services Integrator. The purpose of this Contract Notice is to publish our intention to invite responses that address Lots 2 and 3. Will be accountable for: — Network, Telemetry and Communications Services. — Management of all fixed, mobile, wireless and satellite network services. — Management and ownership of all LAN/WLAN, WAN and core network and infrastructure devices. — Optimise network infrastructure considering future demand. — Deliver Telemetry managed services. — Pro-actively manage and optimise capacity. Service Operations Partner — Primary Service Desk. — Integrate Delivery Centres to deliver consistent Run services. — Track delivery KPI's across delivery centres. — Manage of cross-delivery centre continuous improvements. — Coordinate of end-of-life technology upgrade across delivery centres. Will be accountable for: — Accelerated deployment of Desktop as a service. — Provide and maintain all end-user devices. — End-user hardware break fix. — Own and manage all required assets to optimise cost for SW. — Delivers a Managed print / scan / copy service. — Provide all peripherals including mobile phones, desk phones, conferencing equipment. — Delivers a Mobile device managed service.