SAP Technical Support

Description

The requirement for this services consists of; • Basis managed services to maintain technical environment to ensure availability within BAU • Application support, ticketing and maintenance services • Infrastructure management services for Microsoft Azure hosting services • VAR delivered support • SAP Ariba (SNAP, Supplier Portal) support, ticketing and maintenance • SuccessFactors (EC, Recruitment, ECP, Performance & Goals, Time & Attendance, LMS, Onboarding, Succession) ticketing and maintenance • Concur (Travel & Expenses) • CX (CRM & Case Management – Segmentation to Lead / Lead to Quote / Quote to Contract) • SCP (Customer Payment Portal) • BW4/HANA (Data Warehouse) • S/4 Hana • Core Finance (GL Accounting, AR, AP, Asset Accounting, Cash Management, Financial Closing Cockpit, ACR, ICMR) • Project and Portfolio Management (PPM), Cost & Project Accounting (PS) Billing (SD) • Real Estate (REFX) • GRC (EAM, ARA) • Enterprise Asset Management (EAM) – Work Management / Reactive Maintenance / Planned Maintenance • Environmental Health & Safety (EHS) • Purchasing (OpenText VIM) • Inventory Management (IM) / Stock Replenishment (MM) / EWM • Business Plan & Consolidation (BPC) • Document Management • Management of SAP Licencing (Ariba, SaaS, SAP Cloud, Concur)