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Awarded

Exploratory research to devise a method for mystery shopping on customer service and support

Published

Supplier(s)

Savanta Group Limited, Walnut Unlimited

Value

39,625 GBP

Description

The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the approach and make recommendations. This should include consideration of what worked well and areas for improvement. • Consider the diversity of customers and their needs throughout this. • If feasible, consider how the mystery shopping approach could be used to benchmark water companies and the water sector against the equivalent services provided across other sectors.

Timeline

Award date

7 months ago

Publish date

2 days ago

Buyer information

Water Services Regulation Authority (Ofwat)

Email:
Procurement@ofwat.gov.uk

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Notice topic

Research and development services and related consultancy services

Related topics

Research and Development services on security and defence materialsDesign and execution of research and developmentResearch and development consultancy servicesResearch and experimental development services

Source

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