Telephony and Contact Centre Service
Published
Supplier(s)
Value
Description
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
Timeline
Publish date
18 days ago
Award date
in 6 days
Buyer information
Bath and North East Somerset Council
- Contact:
- IT Professional Services & Project Delivery
- Email:
- IT_professionalservices@bathnes.gov.uk
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