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Awarded

Telephony and Contact Centre Service

Published

Supplier(s)

CHARTERHOUSE VOICE & DATA LIMITED

Value

1,945,154.35 GBP

Description

B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.

Timeline

Publish date

today

Award date

in 23 days

Buyer information

Bath and North East Somerset Council

Contact:
IT Professional Services & Project Delivery
Email:
IT_professionalservices@bathnes.gov.uk

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Notice topic

Telecommunications equipment and supplies

Related topics

Data equipmentCommunications equipmentFibre-optic materialsTelephone equipmentSwitchboardsSatellite-related communications equipment

Source

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