Stotles logo
Awarded

Telephony and Contact Centre Service

Published

Supplier(s)

CHARTERHOUSE VOICE & DATA LIMITED

Value

1,945,154.35 GBP

Description

B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.

Timeline

Publish date

18 days ago

Award date

in 6 days

Buyer information

Bath and North East Somerset Council

Contact:
IT Professional Services & Project Delivery
Email:
IT_professionalservices@bathnes.gov.uk

Explore contracts and tenders relating to Bath and North East Somerset Council

Go to buyer profile
To save this opportunity, sign up to Stotles for free.
Save in app
  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

Stop chasing tenders, start getting ahead.

Create your free feed

Explore similar tenders and contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Explore other contracts published by Bath and North East Somerset Council

Explore more open tenders, recent contract awards and upcoming contract expiries published by Bath and North East Somerset Council.

Explore more suppliers to Bath and North East Somerset Council

Sign up