Digital Commerce Platform

Description

Supply Chain Coordination Limited (SCCL) is a government organisation that acts as the management function for the NHS Supply Chain. SCCL is responsible for driving commercial objectives, managing Category Management Service Providers, and enabling services whilst overseeing continuous improvement. By 2022/2023 we aim to save the NHS £2.4bn by leveraging the scale of the NHS to drive savings and provide a standardised range of quality assured clinical products that meet the diverse needs of the NHS across all areas. NHS Supply Chain provides a leading procurement and supply chain services to hospitals and healthcare providers, to help leverage national expenditure whilst providing a resilient, sustainable national supply chain. The organisation is at exciting cross-roads, having recently defined a new 10-year vision to enable it to better meet the needs of the NHS and bring its value proposition to a broader range of healthcare providers. It currently provides (B2B) services to almost all Trusts in England, as well as operating a small but critical and growing home delivery (B2B2C) business. This increased diversity of customers lays the foundations for future requirements for the business, as healthcare becomes more integrated regionally, through integrated care systems (ICS). NHS Supply Chain captures customer demand through a range of solutions including a core catalogue, EDI order feeds, through a forecast driven automated replenishment model, and through orders triggered by inventory usage (e.g., in theatres for high value products). Some of these solutions are over 30 years old, unstable, aren’t flexible and are unable to adapt to our strategy or external changes. The organisation is at a relatively early stage of a 3 – 5 year transformation to re-platform its core Front Office and Digital Commerce solutions, and dramatically improve the user experience and interface to offer an experience which is comparable to those offered by for example leading retailers. NHS Supply Chain’s mission is to provide the NHS with a modern and intuitive ordering experience to increase Customer satisfaction, make it easier for the NHS to put Patients first and be flexible to adapt to the changing needs of the NHS. Modernisation is also an imperative part of our longer-term vision to be easy to work with and enable further adoption of NHS Supply Chain’s services. In order to deliver upon the Mission, NHS Supply Chain are seeking an eCommerce Solution and Delivery partner to provide a single tailored and intuitive ordering platform, managing personalised content delivery across web and mobile channels whilst supporting integration with Electronic Data Interchange (EDI) and 3rd party platforms. The value of the contract is anticipated to be circa £10,000,000 over 5 years. Lot 1: Supply Chain Coordination Limited (SCCL) is a government organisation that acts as the management function for the NHS Supply Chain. SCCL is responsible for driving commercial objectives, managing Category Management Service Providers, and enabling services whilst overseeing continuous improvement. By 2022/2023 we aim to save the NHS £2.4bn by leveraging the scale of the NHS to drive savings and provide a standardised range of quality assured clinical products that meet the diverse needs of the NHS across all areas. NHS Supply Chain provides a leading procurement and supply chain services to hospitals and healthcare providers, to help leverage national expenditure whilst providing a resilient, sustainable national supply chain. The organisation is at exciting cross-roads, having recently defined a new 10-year vision to enable it to better meet the needs of the NHS and bring its value proposition to a broader range of healthcare providers. It currently provides (B2B) services to almost all Trusts in England, as well as operating a small but critical and growing home delivery (B2B2C) business. This increased diversity of customers lays the foundations for future requirements for the business, as healthcare becomes more integrated regionally, through integrated care systems (ICS). NHS Supply Chain captures customer demand through a range of solutions including a core catalogue, EDI order feeds, through a forecast driven automated replenishment model, and through orders triggered by inventory usage (e.g., in theatres for high value products). Some of these solutions are over 30 years old, unstable, aren’t flexible and are unable to adapt to our strategy or external changes. The organisation is at a relatively early stage of a 3 – 5 year transformation to re-platform its core Front Office and Digital Commerce solutions, and dramatically improve the user experience and interface to offer an experience which is comparable to those offered by for example leading retailers. NHS Supply Chain’s mission is to provide the NHS with a modern and intuitive ordering experience to increase Customer satisfaction, make it easier for the NHS to put Patients first and be flexible to adapt to the changing needs of the NHS. Modernisation is also an imperative part of our longer-term vision to be easy to work with and enable further adoption of NHS Supply Chain’s services. In order to deliver upon the Mission, NHS Supply Chain are seeking an eCommerce Solution and Delivery partner to provide a single tailored and intuitive ordering platform, managing personalised content delivery across web and mobile channels whilst supporting integration with Electronic Data Interchange (EDI) and 3rd party platforms. The value of the contract is anticipated to be circa £10,000,000 over 5 years. The purpose of this notice is to inform the market of the forthcoming procurement. Further information will be available once the formal procurement process commences. Please direct any questions through the message function of the eProcurement Portal. The commencement of the formal procurement process will be the subject of a separate notice (Contract Notice). Potential Providers should note that they will need to respond to the Contract Notice at the appropriate time. Please note that the date of the Find a Tender Service Contract Notice is subject to change. UK Procurement opportunities are now published on the new UK Find a Tender Service (FTS) and Contracts Finder, therefore, please monitor those sites for the notification of the release of the documents for this procurement. Potential Providers are advised to refer to 'ADDITIONAL INFORMATION SECTION V1.3' below for further information.