Stotles logo
Stale pre-tender

Factoring Software System

Published

Value

400,000 GBP

Description

Factoring (Property Management) is an important business function to the Group, and it recognises a need to: -Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account. -Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings. -Manage the recharge of buildings insurance and the issue of related documents. -Manage direct debit payments and allow customers to set this up electronically via their online account. -Manage the process of property sales, including solicitors’ letters and apportionment of charges based on date of sale/purchase. -Produce accurate and relevant reports on financial, repairs and customer activity. -Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat) -Hold templates for customer communication, e.g. invoice, letters, and account statements. -Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required. -Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met. -Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s). Lot 1: Factoring (Property Management) is an important business function to the Group, and it recognises a need to: -Have a system that can accurately apportion factoring costs, manage the billing and payment of invoices. Including the ability to invoice customers electronically by email or via their online account. -Have a system that can support our debt recovery activities, including the holding of payment arrangements, the application of late payment fees and holding of any documentation relating to court proceedings. -Manage the recharge of buildings insurance and the issue of related documents. -Manage direct debit payments and allow customers to set this up electronically via their online account. -Manage the process of property sales, including solicitors’ letters and apportionment of charges based on date of sale/purchase. -Produce accurate and relevant reports on financial, repairs and customer activity. -Record all customer engagement by phone, email, letter and via online accounts (e.g. webchat) -Hold templates for customer communication, e.g. invoice, letters, and account statements. -Manage our repairs activity throughout the process of customer reporting a repair to the recharge of costs. This should include the ability to set timescales on different types of repairs and manage and record the consent for works where this is required. -Manage cases for customer enquiries and complaints with preset timescales built in to ensure that our SLAs are met. -Link properties for owners of multiple properties, providing a consolidated balance for easier management of their account(s).

Timeline

Publish date

5 months ago

Buyer information

Wheatley Group

Email:
procurement@wheatley-group.com

Explore contracts and tenders relating to Wheatley Group

Go to buyer profile
To save this opportunity, sign up to Stotles for free.
Save in app
  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

Stop chasing tenders, start getting ahead.

Create your free feed

Explore similar tenders and contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Explore other contracts published by Wheatley Group

Explore more open tenders, recent contract awards and upcoming contract expiries published by Wheatley Group.

Explore more suppliers to Wheatley Group

Sign up