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Awarded

Emergency Call Centre - Incident Room

Published

Description

Iarnród Éireann IÉ are required under EU & Irish legislation to have in place a Safety Management System which includes the ability to initiate and operate an Emergency Call Centre (Incident Room) in the event of a major incident on its network. Iarnród Éireann will require the successful provider to be able to sufficiently staff the emergency centre with fully trained and experienced personnel for the duration of the emergency who will be responsible for providing a dedicated call line which will be used in the provision of information to the public relating to the incident. Trained staff manning the centre must be able to categorise and prioritise calls from - Relatives of travelling passengers, Staff and general public, liaise with emergency services receiving and passing of incident updates and assist distressed callers and communicate information in an effective manner. While the value of this contract falls below the threshold for advertising in the OJEU, IÉ have chosen to advertise via the Official Journal of the EU to attract competition.

Timeline

Publish date

4 years ago

Award date

4 years ago

Buyer information

Iarnród Eireann-Irish Rail

Contact:
Lynda Archbold
Email:
Karen.Conroy@irishrail.ie

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Notice topics

Call centreCrisis management services

Related topics

Telephone-answering servicesBusiness and management consultancy and related services

Source

eTenders Ireland
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