Rail Station Interchange Case Studies

Description

We are looking to procure an organisation to conduct research activities to understand: the opportunities for improved intermodal interchange at Bristol Temple Meads Station; the barriers to these opportunities; and prospective areas for innovation to address these barriers. These will be structured and reported as three distinct case studies. This ITT refers explicitly to the supply of three case studies aligned to the theme of improved passenger interchange at Bristol Temple Meads station. The case studies will be formed and based on in-depth and multi-faceted research and engagement with passengers and other relevant stakeholders. We anticipate this will include: 1. Working with CPC to maintain a stakeholder engagement strategy. 2. Conduct human centred qualitative research to inform 3 in-depth case studies of how Bristol Temple Meads station can support and improve integration of journeys into the wider city and region. The exact methods and rationale for these to be determined by the tenderer but we may expect to see interviews, ethnography, observations, surveys. 3. Provide a deep understanding of the existing and desired user experience for rail passengers when interchanging between transport modes at Bristol Temple Meads. (For further detail, see the ‘aims and objectives’ section below.) 4. Gather evidence to inform innovation challenges that can be addressed by future trials of innovative solutions at Bristol Temple Meads. 5. Make recommendations for service and infrastructure design. Keywords: Research Consultancy