Automobile emergency road services

Description

The Danish Defence Acquisition and Logistics Organization is putting the acquisition of Roadside Assistance up for tender. The goal of the agreement is to provide roadside assistance for both civil and military wheeled vehicles with a total weight up to 110 tons, including: — Personal vehicles, — Vans, — Busses, — Trucks, — Trucks for Heavy Haulage, — Small vehicles e.g. motorcycles and ATV's, — Trailers (O1 and O2), — Trailers (O3 and O4). The tenderer shall provide roadside assistance on ordinary roadways and on rare occasions gravelled roadways. The obligations in the agreement include Denmark (excluding Greenland and the Faroe Islands) and Europe — possibly via subcontractors. In 2016 DALO called for 572 assistances. Vehicles with a total weight up to and including 3 500 kg constituted 89 % of the performed assistance in 2016. 570 assistances were conducted in Denmark and 2 assistances were conducted abroad. DALO believes that the number of assistances in 2016 is unusually high, and estimates approximately 400 assistances per year. The Danish Defense and DEMA operate a variety of vehicles and have approximately 20 000 users, of various backgrounds. It is essential that the Suppliers personnel take charge of the situation at the scene when called upon.