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The Provision of a Customer Service Training Package

Published

Value

1,000,000 GBP

Description

As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team Lot 1: As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team

Timeline

Publish date

3 months ago

Close date

2 months ago

Buyer information

Govia Thameslink Railway Limited

Contact:
Dulcie Neal
Email:
dulcie.neal@gtrailway.com

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Notice topics

Education and training servicesPersonnel-training servicesStaff development services

Related topics

Health and social work servicesPersonnel services except placement and supply services

Source

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