The Provision of a Customer Service Training Package
Published
Value
Description
As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team Lot 1: As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team
Timeline
Publish date
2 months ago
Close date
27 days ago
Buyer information
Govia Thameslink Railway Limited
- Contact:
- Dulcie Neal
- Email:
- dulcie.neal@gtrailway.com
Explore contracts and tenders relating to Govia Thameslink Railway Limited
Go to buyer profileSource
"Find-a-Tender"To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Openclosing
Procurement for the provision of Genomics educational articles
NHS England45,000 GBPPublished a day ago
- Openclosing
T24-199BUS Derry Strabane's Numeracy Upskilling Programme
Derry City and Strabane District CouncilPublished a day ago
- Openclosing
Land of Lead and Silver – Interpretation Design
Durham County CouncilPublished 2 days ago
- Openclosing
Framework for the provision of international study opportunities
In-Tend e-Tendering140,000 GBPPublished 2 days ago
- Openclosing
Tender for Design and Delivery of a Gamified Essential Skills Learning Programme in Numeracy - 2425 TNDR RP 015
Fermanagh and Omagh District CouncilPublished 2 days ago
- Openclosing
T24-184BUS Kickstart Your Skills Programme for Derry City and Strabane District Council's LMP
Derry City and Strabane District CouncilPublished 3 days ago
- Openclosing
Development of Bespoke Neonatal Resuscitation Support Training Courses
NHS England458,333 GBPPublished 3 days ago
Explore other contracts published by Govia Thameslink Railway Limited
Explore more open tenders, recent contract awards and upcoming contract expiries published by Govia Thameslink Railway Limited.
- Closed
Provision of Industrial Maintenance Products and Vendor Managed System
Govia Thameslink Railway Limited1,500,000 GBPPublished 6 months ago
- Closed
Provision of Industrial Maintenance Products and Vendor Managed System
Govia Thameslink Railway Limited1,500,000 GBPPublished 6 months ago
- Closed
Govia Thameslink Railway (GTR) Occupational Health Physiotherapy Services
Govia Thameslink Railway Limited660,000 GBPPublished 6 months ago
- Unknown
Provision of Calibration Services at Engineering Depots
Govia Thameslink Railway LimitedPublished 7 months ago
- Closed
Govia Thameslink Railway (GTR) Provision of Printing Services
Govia Thameslink Railway Limited1,320,644 GBPPublished 7 months ago
- Closed
The Manufacture and Supply of Staff Uniforms and Web Based Portal
Govia Thameslink Railway Limited2,370,000 GBPPublished 7 months ago
- Closed
Govia Thameslink Railway (GTR) Travel Management Services
Govia Thameslink Railway Limited1,449,395 GBPPublished 7 months ago
- Closed
The Manufacture and Supply of Staff Uniforms and Web Based Portal
Govia Thameslink Railway Limited2,370,000 GBPPublished 7 months ago
- Closed
The Manufacture and Supply of Staff Uniforms and Web Based Portal
Govia Thameslink Railway Limited2,370,000 GBPPublished 7 months ago
Explore more suppliers to Govia Thameslink Railway Limited
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.