Urgent Dental Care Phase 2 Most Suitable Provider City of London

Description

The Authority will use the existing pathway for the development and delivery of a pan-London face-to-face UDC service. The description below provides an outline of the main features of that pathway and the services that will be commissioned under this procurement to support the delivery of the service. The model requires: • Patients to be clinically triaged • Patients to access the UDC service via NHS 111 • Patients to be triaged by The Authority's commissioned dental triage service • Subject to meeting the acceptance criteria, patients to be allocated appointment slots by the dental triage service • Patient details to be shared with the UDC Provider via NHS.net email which will include appointment time, medical history and a brief description of symptoms (there is a possibility that the sharing of patient details may change in the future if an electronic referral system is implemented) Lot 1: The service will provide urgent dental care for the local population and those visiting London from neighbouring regions or overseas, referred to hereafter as London residents. The objectives of the procurement are to secure services which will: • Provide a good quality UDC service during the times specified for the specific lot • Provide good quality care through the consistent use of clinical treatment protocols including the Faculty of General Dental Practice protocols on antimicrobial prescribing • Ensure that all patients with an urgent dental need have access to a clinical contact at an appropriate time • Ensure that the UDC service works within a 'whole system' approach in providing urgent dental care • Foster innovation and continuous improvement in all aspects of the delivery of the UDC service across London • Enable and support patients to access general, intermediate and specialist dentistry in order to stabilise patients' oral health needs in line with current good practice, i.e. Avoidance of doubt: Provision of Phased Treatments https://www.england.nhs.uk/wp-content/uploads/2018/02/B0615-Update-to-avoidance-of-doubt-provision-of-phased-treatments-300621-.pdf • Support patients to stabilise their oral health where necessary • Enable equitable access to all patients with services not compromised by physical (physical ill-health, learning disabilities, medically compromised, children looked after etc) language, social and economic barriers • Provide preventive evidence-based oral health advice according to Delivering Better Oral Health 2021 and in line with Making Every Contact Count • Provide agreed data recording (including non-attendance) at scheduled intervals to ensure the clinical service is meeting the needs of the population • Ensure UDC services provide best value for money